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IT OFFICER (IT)
An exploration gold mining company operates in Southwest Maluku region is looking for 1 qualified professionals to bolster our team.
General Purpose
Troubleshoot problems and advise on the appropriate action.
Main Job Tasks and Responsibilities
• Troubleshoot and resolve end-user hardware, operating system, and software related problems, when possible from the Help Desk.
• Software and hardware installation skills on Windows 7. Software integrations skills with Active Directory are favourable.
• Troubleshoot and resolve basic network and server access problems for end-users, when possible from the Help Desk.
• Remote Support skills (RDP, TeamViewer, VNC, Logmein) skills are favoured.
• User training, troubleshooting and resolution of basic network and server access problems for end-users.
• Occasional remote relief work.
• Work with level 3 support to resolve issues with WAN, VLAN, firewall, VPN, etc. systems.
• Training and documentation of voice communications (i.e., PBX telephone) and voice mail systems.
• Advise user on appropriate action.
• Prepare activity reports.
• Stay current with system information, changes and updates.
Education and Experience
• Working knowledge of fundamental operations of Windows software, hardware and other equipment. Networked software skills are highly favoured.
• Diploma 3 with related experience and training. This is primarily a skills based position and practical skills are also viewed favourable.
• Minimum 3 years experience, preferably in a IT industry.
Key Competencies
• Customer Service orientation.
• Practical Knowledge of an Operating System.
• Practical knowledge of PC hardware.
• Good knowledge of application deployment, maintenance and use.
• Problem analysis, problem-solving.
• Oral and written communication skills.
• Learning skills, adaptability, stress tolerance.
• Planning and organizing, attention to detail.
CV with recent photograph letter must be received at the latest on
27th November 2012
Email: rusrecruitment01@yahoo.co.id
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